SILVER

Cancellation Policy

Purpose This policy establishes the terms and conditions for car cleaning services provided by [Your Company Name]. It aims to ensure a clear understanding between the company and its customers regarding service expectations, pricing, cancellations, liabilities, and other relevant matters. 2. Scope This policy applies to all customers who book exterior cleaning services with [Your Company Name] and all employees involved in delivering these services. 3. Service Inspection and Pricing 3.1 Initial Assessment Upon arrival, our technician will conduct a thorough inspection of your vehicle's exterior to assess its condition. 3.2 Price Adjustments If additional work is required due to factors such as excessive dirt, tar, sap, or other contaminants, we reserve the right to adjust the service price accordingly. 3.3 Customer Approval Any changes in pricing will be communicated to you before the service begins. The service will proceed only after receiving your consent to the adjusted price. 4. Cancellation Policy 4.1 Cancellations Over 24 Hours Before Appointment Full refund for cancellations made more than 24 hours prior to the scheduled service time. 4.2 Cancellations Between 12 to 24 Hours Before Appointment A charge of 10% of the total service fee will apply. 4.3 Cancellations Between 1 to 12 Hours Before Appointment A charge of 25% of the total service fee will apply. 4.4 No-Show Fee If our technician arrives and is unable to access your vehicle due to no response (e.g., not answering calls or the door), a fee of 50% of the service charge will apply. 5. Damage Claims 5.1 Pre-Service Documentation Our technicians will take detailed photographs of your vehicle before starting the service to document its existing condition. 5.2 Reporting Damages If you believe our service caused damage to your vehicle, you must notify us within 24 hours of the service completion. 5.3 Assessment Process We will review the pre-service photos and assess the claim to determine eligibility for coverage or compensation. 6. Weather Delays or Cancellations 6.1 Service Interruptions In case of adverse weather conditions (e.g., heavy rain, snow, extreme temperatures) that prevent us from performing the service safely, we reserve the right to delay or cancel the appointment. 6.2 Rescheduling We will contact you promptly to reschedule the service at a mutually convenient time without additional charges. 7. Customer Responsibilities 7.1 Vehicle Accessibility Ensure your vehicle is